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TORONTO — The new chief executive of Rogers Communications Inc. says the company “definitely” has more work to when it comes to customer service, which will be a focus for him. On his first day on the job, president and CEO Joe Natale echoed the priority of chief executives who helmed the company before him. Guy Laurence, who left the top job last October, started focusing on the company’s customer service quality shortly after he started as CEO in 2013. Before him, Nadir Mohamed, who started as CEO in 2009, also identified improving customer satisfaction as one of his focal …
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